Shipping & Returns

Shipping & Returns Policy
Shipping

1. Order Processing Time

   • Orders are typically processed within 1–2 business days (excluding weekends and holidays) after payment and order confirmation.

   • Processing includes quality checks, packaging, and preparing items for shipment.

2. Shipping Rates & Free Shipping

   • Free shipping is available for orders over $100.

   • For orders under $100, a flat shipping rate of $9.95 (you’ll define) applies (in the U.S.; if you ship internationally, see below).

3. Shipping Methods & Carriers

   • We ship via trusted carriers such as USPS / UPS / FedEx (or specify which ones you use).

   • You will receive a tracking number by email once your order ships.

4. Shipping Times

   • Domestic (U.S.): 2–5 business days from time of shipment.

   • Please allow extra time for remote or rural areas.

5. Order Delays

   • GroowthByT&J is not responsible for delays due to carrier issues, weather, customs, or other unforeseen circumstances.

   • If your order is significantly delayed, contact us at [your support email] and we will do our best to assist.

6. Shipping Availability

   • Currently, we ship to USA only.

   • We do not ship outside of USA at this time.

7. Lost or Damaged Shipments

   • If your order arrives damaged or you believe it’s lost in transit, please contact us within 7 days of delivery (or expected delivery) so we can investigate and make it right.

   • Keep all packaging and any damaged product as it may need to be inspected by the carrier.

Returns & Refunds

1. Return Eligibility

   • No returns after purchase.

2. Non-returnable / Non-refundable items

   • Personal care items (e.g. beard oil) may be non-refundable if opened (depends on your policy).

   • Gift cards, downloadable software, or other items explicitly marked as non-returnable.

3. Return Process

   • Contact our support team at [support email] to request a return authorization.

   • Once approved, ship the item to the address we provide, securely packaged.

   • The customer is responsible for return shipping costs (unless item was defective or wrong).

   • Consider using a trackable shipping service for returns.

4. Refunds

   • Once we receive and inspect your return, we’ll send you an email to notify you of the approval or rejection of your refund.

   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

   • Shipping costs are non-refundable.

5. Exchanges

   • If you need to exchange an item (e.g. for a different scent or variant), please return the original item per the process above and place a new order, or contact us and we’ll try to help you arrange an exchange where possible.

6. Defective or Incorrect Items

   • If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange either a replacement or full refund (including shipping), depending on the situation.

Contact Us
If you have any questions about shipping, returns, or refunds, please contact us by reaching out on our contact page.